Gokhan Engin
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Recent activity by Gokhan Engin-
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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What if I cannot locate my payout sent to my bank account?
If you are receiving payouts through a traditional bank account and have not received your payout, this could be due to the following reasons:1. You have not entered bank account information. Click...
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How do I receive my payouts to a bank account?
1. Log into the courier dashboard here2. Under "Payment Information" click on "View Payout Settings"3. Click on "Payouts Deposit to Traditional Bank Account"4. Enter in your bank account and routin...
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Update to Earnings Reporting Section in App!
We’re excited to have launched a new earnings reporting section of the courier app for iOS and Android users. We hope that the new interface helps you to better track your earnings and get the mos...
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What happens if the restaurant cannot find the order in their system?
If the restaurant cannot locate the order after providing the order number on your Courier App, please contact Live Chat for further assistance. Live Chat will contact the restaurant directly.Open ...
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Delivering Alcohol Guidelines
At times, you may get orders containing alcoholic beverages. The following information is intended to help you lawfully deliver alcohol. Please note that you could be held liable if you deliver a...
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No-Contact Delivery Requests
Caviar takes the health and safety of all members of our community seriously. And, as the COVID-19 situation continues to evolve, we recognize that more and more of our customers may prefer a “No-c...